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Legal

Looking for information about our terms & conditions, our cookie policies? You'll find all this information here.
  • Our privacy statement

    This privacy policy (the "Privacy Policy") applies only to the www.silkblooms.co.uk website (the ""Site"").

    The Site is owned, developed, hosted and maintained by the company "Silk Blooms Ltd", a company registered at the Companies House under the registration number SC429474, with registered office at 6 Saint Mungo Street, Bishopbriggs, Glasgow, G64 1QT, United Kingdom and with tax identification number GB129413716 (the "Company" or "Silk Blooms Ltd")

    The site includes products (the ""Goods"" or the "Product(s)" ) of Silk Blooms Ltd.

    Wherever the terms ""we,"" ""our,"" or ""us"" are used in this privacy policy, we are referring to the practices of Silk Blooms Ltd. concerning the processing and collection of your information through the Site.

    From time-to-time, the Company may provide you with communications about your order, or otherwise concerning information you might be interested in receiving, such as e-mails about promotional offers, sales, special items, and general marketing information about the Products and services. If you make a purchase via the Site you may be, and most probably are, providing your information to the Company to process orders. We inform you that any information you provide may be fully shared between the Company and a third party with whom the Company has entered in any kind of relationship following the terms establishes in the present Privacy Policy.

    We are committed to taking reasonable steps towards protecting your privacy online and to managing your information responsibly.

    This Privacy Policy is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and, who to contact with questions or concerns.

    This Privacy Policy does not apply to other websites to which we may link. We may post such links on the Site as a way of helping you locate related information and products easily. However, when linking to another website, you must review that website's privacy policy as other websites may not treat information collected online in the same manner as we do, and even though you contact them though the Site, the Site does not hold any responsibility on the treatment by this other websites your personal information. By using the Site, or contacting call centre operations, you consent to the collection and use of information by us in accordance with this privacy policy. If we decide to change our privacy policy, we will post those changes on this page.


    Contacting us

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


    Silk Blooms Ltd
    http://www.silkblooms.co.uk

    SILK BLOOMS LTD 6 Saint Mungo Street Bishopbriggs GLASGOW G64 1QT

    0845 519 0476
    sales@silkblooms.co.uk


  • What Information do we Collect?


    Personal identification information

    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


    Non-personal identification information

    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


  • How we use collected information

    Silk Blooms Ltd may collect and use Users personal information for the following purposes:


    • To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.

    • To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

    • To improve our Site we may use feedback you provide to improve our products and services.

    • To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

    • To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


  • How we protect your information

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a 1024bit SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


  • Sharing your personal information

    We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


  • Your acceptance of these terms

    By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


  • Changes to this privacy policy

    Silk Blooms Ltd has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


  • COOKIES

    Our site uses a number of different cookies. Below we explain the cookies we use and why we use them.


    What is a Cookie?

    A cookie is a small text file that may be placed on your device when you visit our site. When you next visit our site the cookie allows us to distinguish you from other users. There are two broad categories of cookies:

    Persistent cookies – Persistent cookies remain on your device until deleted manually or automatically.

    Session cookies – Session cookies remain on your device until you close your browser when they are automatically deleted.


    Cookies we Use and Why we Use Them


    Essential cookies

    Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our site can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.


    Performance cookies

    Performance cookies allow us to recognise and count the number of visitors to our site and to see how visitors move around the site. This helps us to improve the way our site works by enabling us to tailor our site to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.


    Your Right to Refuse Cookies and What Happens if you Refuse Them

    You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our site. If you carry on using our site and do not change your browser settings we will assume you consent to us using cookies as described above.


  • Our terms & conditions statement

    These are the Terms and Conditions which will apply to your purchase of flowers, accessories and other goods ("Goods") from this website (www.silkblooms.co.uk).

    This website and the Goods are provided by Silk Blooms Ltd, a company registered in Scotland under number SC429474 with a registered office at 6 Saint Mungo Street, Bishopbriggs, Glasgow, United Kingdon, G64 1QT. When we refer to You we mean the user of the Website and purchaser of Goods.

    These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.


  • Information about our Website and Goods

    This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

    Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

    We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

    You should bear in mind that buying artificial wedding flowers and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:


    • The colours which are shown for the Goods on the Website will depend on many factors – including your display settings.

    • All sizes and measurements are approximate.

    • All Goods are subject to availability - if we are not be able to supply your order then we will notify you and offer the closest alternatives.

    • Any delivery estimates given on the Website or by email are estimates only.

    • The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.


  • Buying and Reserving Goods and Delivery

    This Part sets out some terms which apply to your purchase or reservation of Goods from Silk Blooms.


    Purchase

    You make an offer to purchase a product from us (your "Order") by completing the step by step process on our Website, as outlined below:


    • Add the product(s) to your shopping cart.

    • Checkout part (1) – Your login or sign up details.

    • Checkout part (2) – Your address details.

    • Checkout part (3) – Your payment details and confirmation of your order.

    Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

    On receipt of your Order, we will send you an Order confirmation email to the email address you used in the Order process. This Order confirmation email will contain your Order number and details of the Goods ordered. Someone will be in touch with you soon after to agree a delivery schedule that suits. Note that the Order confirmtaion email is only to acknowledge that your order has been received and is not acceptance by us of any offers to purchase Goods.

    We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for dispatch. Where you've entered into an payment plan, your offer will be considered upon receipt of the final instalment.

    An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order shipping confirmation email which includes details of the product.

    We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will contact you to discuss similar alternatives. A product which is not available will not be included in the contract for a product which is dispatched.

    All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: GB129413716.

    All prices and charges on the Website are in UK pounds sterling (GBP), although you may obtain an indicative price in your own currency by using the free currency conversion tools at www.xe.com. Delivery charges may apply and these will be displayed in the order process. The actual price charged to International customers will be subject to the exchange rate applied by the your credit card company.

    You are responsible for ensuring that your login details, password and all other details in relation to your account remain up to date and confidential at all times.


    Reserving Goods

    You make an offer to reserve Goods for collection in store (your "Reservation") by completing the staged process on the Website as set out below:

    • Selecting the 'collect in person' option during the checkout process (only available with prior consent).

    • Entering your postcode for the location in which you are placing your order.

    • Create a new user account or log in as an existing user if you are a returning customer.

    • Accepting the summary order.

    Your Reservation does not form a binding contract until your Goods have been collected from our store and paid for in full.

    On receipt of your Reservation, we will send you a Reservation acknowledgement email to the email address which you provide in the Reservation process. This Reservation acknowledgement email will contain your Reservation number, details of the Goods reserved and a delivery estimate. Note that this email is only to acknowledge that your Reservation has been received, and is not acceptance by us of any offers to purchase Goods.

    The reservation and collection service is only available from our Glasgow store.

    Please take two forms of personal identification e.g. driving licence or utility bill and your reservation to the store for collection.

    Goods reserved will be held for collection until until your agreed boking date.

    If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

    Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


    Delivery

    We currently offer the delivery options detailed in our Frequently Asked Questions page.

    We endeavor to ensure that the Products that you order are provided by the agreed delivery date, however delays are occasionally inevitable due to unforeseen circumstances and potential courier errors. Neither Silk Blooms or our nominated carrier shall be under any liability for any delay or failure to deliver the Products within the estimated time frame.

    Delivery of all items outside of the EU will normally take 10-12 days from the date of dispatch, except where this is not possible due to external factors such as adverse weather, for example.

    Risk of loss and damage to the Products passes on to you from the date and time of delivery of the Products.


  • Returning Goods

    Here we set out the terms which govern your right to return any Goods that you do not want to keep. Detailed information on how to return Goods to us is set out in our frequently asked questions pages.

    You can, at any time within fourteen days of receiving Goods from us, cancel your contract and return any Goods to us in the condition that they were sold.

    In addition to the rights granted to you by Silk Blooms Ltd, customers enjoy cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 as amended or superseded from time to time. If you wish, you may notify us by email informing us that you wish to cancel your contract before the end of the statutory cancellation period (fourteen working days from the day after you receive the Goods). You must then return the goods to us within fourteen days of cancellation.

    Nothing under these terms and conditions affects your statutory rights.

    If you wish to return items to Silk Blooms store, you must take them within fourteen days of receipt, to our UK store using with despatch note. The despatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund.

    We reserve the right to refuse returns of items where it is apparent that goods have been used. Please ensure you return them to us in their original condition, unused and unmarked.

    If you wish to return your goods by post, please package them securely and return them to the address below.


    SILK BLOOMS LTD
    6 Saint Mungo Street
    Bishopbriggs
    Glasgow
    G64 1QT

    Remember to include a note of your name, address, postcode and order number so we can see who it's come from.

    Please ensure that the Goods are in a securely wrapped parcel as we won't be held responsible for goods which are damaged upon return.

    Please obtain a proof of posting from your post office, or use a signed and tracked shipping method as we can't be held responsible for returns which go missing in the post.

    The delivery cost of returning the item to us is your responsibility. All customs and import duties will be your responsibility. When booking your retrun you should select 'duty payable by sender'.

    If you return faulty Goods to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the Contact Us Page on the Website. Please note that the refund will be returned back onto the card you used to pay for the Goods only.

    Refunds will be made on the Saturday after we've received the returned item.


  • General terms pertaining to our relationship with you

    Here we set out some general terms that govern our relationship with you and purchases made by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of God, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

    We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and are fit for the purposes for which products of the kind are commonly supplied.

    Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    This does not include or limit in any way our liability:


      (a) For death or personal injury caused by our negligence.
      (b) Under section 2(3) of the Consumer Protection Act 1987.
      (c) For fraud or fraudulent misrepresentation; or
      (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

    We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.

    We reserve the rights to take any customer account out of use, or terminate any membership to our Website at any time if it is believed that the Website, the products and services available through it, and/or such membership to Silk Blooms Ltd are being misused.

    All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

    These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

    If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

    The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by Scottish Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.

    You and we agree to submit to the exclusive jurisdiction of the Scottish courts for the determination of disputes for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the Scottish Courts.

    The intellectual property rights in all content made available to you on or through the Website is our property or the property of Silk Blooms Ltd and all such rights are reserved by us. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

    Silk Blooms is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.

    All communications from you to us must be made in English.


  • Gift Card terms and conditions

    Our Gift Cards are redeemable for full or part payment of products on our website www.silkblooms.co.uk by entering the card number into the redemption box at the checkout page on our website, or by presenting it to our Glasgow store.

    Gift Cards cannot be refunded, exchanged for cash, or be used to settle any outstanding Silk Blooms account balance.

    Silk Blooms cannot be responsible for lost, damaged or stolen cards but if you have your original order number and receipt then they can be replaced.

    The minimum amount to purcahse a Gift Card is £25.00 and the maximum card value is unlimited. Gift cards can be topped up at any till point.

    Your Gift Card balance may be checked in store, or online at www.silkblooms.co.uk or by emailing customer services.

    All refunds of goods or services purchased with your Gift Card will be made in accordance with Silk Blooms refund policies. This does not affect your statutory rights.

    If you have made a mistake on your order, please email customer services and we will rectify the problem.

    Gift Cards do not expire.

    We reserve the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on www.silkblooms.co.uk in relation to gift cards. You should check the terms and conditions posted on www.silkblooms.co.uk periodically to ensure that you are aware of and comply with the current version.

    To contact Gift Card Customer Services, please see the 'Contact Us' section of the website.


  • Promotion Terms & Conditions


    10% Off - Offer Terms and Conditions

    This promotion entitles Silk Blooms customers to 10% off one transaction on full priced items only. This promotion is open until the end of 2013 and is available both online and in store. The discount must be applied for at the time of purchase. Print and show this offer at the store in order to receive your discount. Online, you must enter your unique promotion code at the checkout.

    We're offering you 10% off your total order value if you purchase and pay for your flowers in full. If you're currently looking at our wedding flowers and you're still trying to decide then just get in touch with us now and we'll help you develop your ideas. Ideally, if you can choose your flowers before the end of 2013 then you can take advantage of this great, money saving offer.

    Simply make your decision before the end of 2013 and pay for your flowers just now to receive 10% off the total!

    If you'd like to take advantage of this offer then simply add your flowers to your shopping cart and use the following code to get 10% off at the checkout confirmation page:

    SB2013 (it's case sensitive).

    • Discount cannot be applied to payments of instalments and cannot be redeemed against orders on our instalment plan.

    • Discount can only be used for orders which are paid in full, outright.

    • Discount can only be redeemed on orders of £100.00 and above.

    • Discount is limited to one use per customer.

    • Discount expires on the 31st of December, 2013.


  • How do we Become Authorised Resellers?

    If you're a florist or a high street retailer then why not become an authorised reseller for Silk Blooms and increase your profits by selling our market leading artificial flowers and hand made bouquets?

    Silk Blooms offer the only custom made silk flower designs which can be recreated in any colour and in any design using ultra-realistic flowers of the very highest calibre. We use fresh touch flowers, mixed through with a perfect blend of silk and polymer based flowers. We add matching flora and greenery for the perfect mix of sizes and textures to really maximise the realism of our designs. We can custom make any display and we can colour match to any shade.

    Florists, give your customers an unlimited choice by offering them any bouquet in any colour at any time of the year. Moreover, offer them peace of mind in the confidence that we always provide the very best quality materials and workmanship and we guarantee customer satisfaction.

    Furniture stores and high street retailers, why not brighten up your store and your shop windows with some of our luxury, artificial flower displays? With the added bonus of selling them on to your customers, it's a win-win situation.

    As an authorised reseller you can:


    • Offer customers our beautiful floral products with the benefits of a fully customisable design!

    • Make money. Selling our products will generate extra profit for you.

    • Brighten up your shop window and your interior with custom made flowers for visual merchandising.

    Get in touch and find out how you can expand your product range and earn extra profits as a Silk Blooms reseller. We'd be delighted to answer any questions you have and show you how your business could benefit from a reseller relationship with Silk Blooms. Just email the team at reseller@ silkblooms.co.uk to find out more.