Shipping

All of our items are hand made to order. Small orders are usually sent within a few days of payment being received, however, it all depends on the size and complexity of your order. With larger orders, please get in touch to make sure we have available space in our calendar to fit you in. We book all of our orders into a calendar system that's based on your wedding date and we aim to ship all orders about a month before your wedding date, ideally. If you want your flowers sooner than that then get in touch and we'll look at moving you to a week that suits your schedule.  We have several full time florists working for us so we can always cater for last minute orders too.

If you can let us know your wedding date then we will plan your order into our schedule for a nice, early arrival.
When your order is ready, we will prepare it for shipping.

UK Shipping Costs
We work on a table rate shipping that's based on both the size of the package and the monetary value of your total order. If you live in the United Kingdom then we charge the following rates:

Smaller items like corsages, buttonholes, ribbons and accessories which fit in a 165mm x 165mm x 165mm cube will go out on 1st Class Recorded through Royal Mail's 'Small Packet' rate.  These will be fully insured to the value of the goods and a signature will be required for delivery.  If no one is in then they'll be taken to your local sorting office.  The shopping cart automatically determines if your cart contains small or large items.  For small packages you will be charged at the following shipping rates:

Larger items like bridal bouquets, table arrangements and anything that's long or bulky in size will not fit in 165mm cube so we'll post these by courier.  These will be fully insured to the value of the goods and a signature will be required for delivery via Parcelforce or TNT.  If no one is in then they'll be taken to your local depot and a card will be left so you can rearrange delivery.  The shopping cart automatically determines if your cart contains small or large items.  For heavier, bulkier packages you will be charged at the following shipping rates:

If you want/need priority shipping then it's a little more. Priority shipping methods are available at the checkout page but please check with us if you need your flowers in a hurry to make sure we have your flowers in stock and ensure that we're able to fit you into our schedule.

All our items are sent with insurance included in the shipping costs. Everything we send is fully insured, to the full value of the goods.

International Shipping Costs
We realise that shipping to other countries can be expensive but we're using a fair, table rate shipping that's based on the monetary value of your total order. If you live outside of the United Kingdom then we charge the following rates:

All our items are sent with insurance included in the shipping costs. Everything we send is fully insured, to the full value of the goods.

If you want/need priority shipping then please get in touch to discuss. We will acquire several quotes on your behalf to find the fastest shipping to your area in the timescale that meets your needs. There are several couriers that we use and we have a courier broker who always finds us the most competitive price.

Returns
SILK BLOOMS guarantee customer satisfaction with all our products. If you're not 100% satisfied with your purchase, for whatever reason, then just let us know. We will do whatever is necessary to make it right for you.

We always deliver superior quality flowers. Our goal is to make you happy, so that hopefully you'll be back again. We are so confident that you'll be pleased with your purchase that we offer a 100% satisfaction guarantee. If you're unhappy with your purchase, for whatever reason, then we'll give you either a no quibble refund, or an exchange. It's up to you.

Shipping and insurance costs are non-refundable.

Claims must be received within 7 days of you receiving the goods.

Returns must be received within 7 days of your claim.

Replacement items will be sent out within 7 days from the day we receive your return.

Refunds will be processed within 14 days from receipt of returns.

Goods must not be returned without the prior consent of Silk Blooms. Unauthorised returns will not be accepted and you would be liable for any costs, damage or loss that may arise. Goods may only be returned with prior arrangement. If goods need to be returned then you must fill out the returns form and await instructions.

If you return something you will be responsible for the return shipping shipping costs and you are returning them at your own risk

Goods must be returned in the condition they were in when they were delivered to you. If you fail to take reasonable care of the goods, then we will not be held responsible for any loss or damage in transit. The goods are your responsibility until they reach us, so please take care and package them securely. Where goods are returned in non-saleable condition, you remain liable for payment of the goods.

We recommend that the goods are packed carefully, and that you arrange appropriate insurance and obtain proof of dispatch.

Refunds will be processed within 14 days from receipt of returns.